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Rock n Ribs Festival 2023 - Terms and Conditions

GENERAL

1.   These Terms and Conditions (T&Cs) incorporate and should be read together with any Vendor"™s and/or Agent"™s T&Cs or regulations which can be obtained from the point of purchase from the official agents TicketTek
2.   Artists and billed attractions may be subject to change. Rock n Ribs (RnR) reserve the right to alter the bill without prior notification
3.   No trading allowed within the venue without RnR"™s prior consent
4.   No professional type audio-visual recording equipment may be brought into the venue without authorisation
5.   Tickets purchased from touts or secondary ticketing sites may not be granted admittance
6.   You give your express consent to your actual/simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime
7.   No unauthorised buses, coaches or trucks will be allowed on site
8.   Right of admission reserved (ROAR)
9.  We do not recommend arriving on foot. Please make use of our bus service(s) and drop off points wherever possible. However, thanks to public feedback we have added a second box office which is accessed via Gate B
 
AGE POLICY

1.     No unaccompanied under 18s are allowed on site. Under 18s must be accompanied by adult aged 21 plus (maximum of 3 under 18s allowed per adult) 
2.     RnR bars operate a "Challenge 25" system of checking ID and stopping underage drinking. Anyone who appears to be aged 25 or younger will be asked for valid ID before they can purchase alcohol
3.     RnR reserves the right to refuse to sell alcohol to anyone who appears intoxicated or under age
4.     Valid and acceptable proof of age/ID will be required at the entry gate in order to pick up your wristband(s) and enter the festival. Valid forms of ID include in date photographic driver"™s license or provisional licence, a valid passport, PASS approved ID or military ID where the date of birth is present
5.     No photocopies and no out of date ID will be accepted
 
TICKETS AND WRISTBANDS

1.     Tickets are non-transferable and only valid when purchased from official agents of RnR
2.     All persons entering the festival must have a ticket
3.     Tickets/wristbands purchased from unauthorised sources may be rendered invalid and admission refused
4.     Tickets must be exchanged for a wristband on first entry at the entrance gate
5.     Tickets must be valid, presented in full with stubs and not tampered with (in the event of accidental damage refer to point of purchase prior to event). Tickets remain the property of RnR
6.     RnR will not issue duplicates or refunds for lost or stolen tickets or wristbands
7.     Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of RnR
8.     The ticket holder is responsible for their ticket(s) until it is exchanged for a wristband and then responsible for their wristband for the duration of the event
9.     All wristbands remain the property of RnR until 10.30pm on the last day of the festival
10.  Once wristbands have been issued and put on, any tampering, swapping, removal etc will not be tolerated and those found doing so will be asked to leave the festival
 
 REFUNDS

1.     RnR tickets are sold on a no refund basis and this policy is clearly advertised at the point of sale (Eventbrite)
2.     Refunds are only considered in the event of major cancellation or by special exception determined by RnR
3.     RnR will always look to postpone rather than cancel an event and tickets purchased for an event which is postponed will automatically transfer to the new date. If the purchaser cannot attend the new date this process will continue ad infinitum until attendance takes place either at RnR or another Bearfoot Productions Ltd event
4.     Refunds are only considered on major cancellation, substantial alteration or by special exception determined by RnR
5.     No refunds will be given for incorrectly booked tickets
6.     Refunds should be obtained from the point of purchase no later than 3 months after the event
7.     A minimum of the face value of the ticket will be refunded
8.     Refunds of booking fees per ticket are subject to the T&Cs of the point of sale
9.     Travel: ensure you look into travel arrangements before you buy your tickets. Whilst we make every effort to help and advise on travel options on our website, we cannot give refunds for problems with getting to and from the festival
 
 SECURITY

1.     RnR reserves the right to evict a customer without refund and/or refuse admission
2.     Anyone appearing to be under the influence of drugs or drunk at the entry gate shall be refused entry
3.     Venue security reserve the right to carry out bag checks and search customers at entrances, on the site or when leaving
4.     Any item(s) reasonably considered for use as a weapon which may cause danger, offence or disruption to any other person must be surrendered to staff
5.     Any person carrying illegal items or carrying out illegal activity will be given to the Police and refused entry. You may be arrested
6.     Anti-social behaviour may lead to eviction. Please act responsibly
 
DAMAGE/LOSSES

1.     RnR is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at the event other than those caused as a result of our negligence
2.    Vehicle owners use the RnR car parks at their own risk. The management accept no responsibility for any damage, accident or loss
 
 BANNED ITEMS/ALCOHOL

1.     RnR operates a "Zero Tolerance"™ policy to drugs. No illegal substances may be brought into the venue and anyone caught in possession of these substances will be ejected, barred and the police will be informed
2.     No bottles, cans, alcohol or food may be brought into the festival site
3.     Items banned from the festival include gas canisters, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal substances, drugs, "legal highs"™ (including nitrous oxide), drug paraphernalia, laser equipment/pens, megaphones, spray cans, bottles, cans, alcohol and food. Large and open drinks bottles may be brought into the main arena
4.     Gazebos, parasols and similar above seated head height are not permitted in the arena
5.     Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction
6.     Under 18s are not permitted to bring alcohol or purchase alcohol on site. The bars operate a "Challenge 25"™ system of checking ID and preventing underage drinking. Anyone who appears to be aged 25 or younger will be asked for valid ID before they can purchase alcohol. RnR reserves the right to refuse to sell alcohol to anyone who appears intoxicated or under age
7.     It is illegal for an over 18 to purchase alcohol on behalf of anyone under 18. Anyone supplying alcohol to underage attendees will be evicted from the event without a refund
8.     After 6pm only over 18s will be allowed within the bar areas. Please drink responsibly, it is an offence to be drunk and in charge of a child
 
FIRE AND SAFETY

1.     Fires are not permitted at the festival
2.     Smoking is not permitted in enclosed public spaces or buildings including the main bar/stage area. This includes e-cigarettes
3.     Excessive exposure to loud music may cause damage to your hearing
4.     Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances
5.     The use of drones or similar equipment for any reason is prohibited on or near the event.
 
IMPORTANT POINTS TO A SAFE AND HAPPY FESTIVAL

1.     Ensure you know where your nearest emergency exits are
2.     Follow any instructions given by stewards, security and police
3.     Move away from any dangerous/antisocial behaviour. Notify security if you see any antisocial or dangerous behaviour
4.     Move to where there is more space if you see a crowd surge occur
5.     Ask for help if you need it and help others, especially if someone falls
6.     Stay calm - if you're in distress, ask to be taken to the Welfare Tent
7.     Look after yourself and those around you, even people you don't know. If you suspect somebody is unwell take them to a first aid or welfare area/tent. If they are not responding please alert a steward immediately who will call for the necessary help. Please don't attempt to move them as you may do more harm than good
8.     If you need to take medication regularly remember to bring it and let your friends know of any illness or allergies you may have and where your medication is stored
 
HOUSEKEEPING

1.     Please use the bins and recycling points provided both on and off site
2.     Wincanton Racecourse is a working racecourse situated in a beautiful rural location with a number of private residences and businesses nearby. The campsite is a rural green field site. Please help us by keeping both clean and tidy and respect the surroundings
3.     Please ensure you do not leave anything other than "general waste"™ in the designated areas  
 
INFORMATION & NOTIFICATION

1.     Disabled access and toilet facilities are available
2.     Please check our website and follow all our social media for the latest information up to the event: www.rocknribsfestival.co.uk and Facebook.com/RocknRibsFestival
3.     If any of these T&Cs are unclear please contact [email protected]
4.     RnR reserve the right to amend these T&Cs at any time
5.     RnR ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising and/or exploitation of any photos, film, video and/or audio recording of this event and/or any element thereof in any/all media throughout the world
6.     Car park tickets will be available on arrival for £3 a vehicle per day (£5 for the weekend)
7.     Sleeping in any vehicle other than a camper van/motor home overnight is not permitted and neither is camping in the car park area. Anyone caught using their vehicle in this way will be removed from the site
8.     Remember: drinking and driving is an offence. Don't risk the life of yourself and others. Alcohol will dehydrate you. Pace yourself and top up with water or soft drinks    

Rock n Ribs Festival 2023 - Camping Terms and Conditions

GENERAL
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1. Camping tickets must be purchased

2. Camping tickets include entry to Rock n Ribs Festival 2023

3. Proof of age may be required for all ticket types. Please ensure that you have ID with you in case you are asked. Failure to provide such ID may result in you being asked to leave the festival. Challenge 25: we will be operating and enforcing a strict Challenge 25 policy at Rock n Ribs Festival. If you can’t provide valid identification when asked, you will be asked to leave the site and come back with your ID. So if you are lucky enough to look 25 or younger, please make sure that you bring an acceptable form of identification. Valid forms of ID include: -an in-date photographic driver’s license or provisional licence
-a valid passport
-PASS approved ID
-military ID where the date of birth is present

4. There are no facilities on site to dispose of toilet and chemical toilet waste

5. There are three types of camping ticket sold:
-Adult Weekend Camping: camping for one adult (18 years plus) from Friday 12 midday to Monday 11am
-Child Weekend Camping: camping for one child (3-18 years) from Friday 12 midday to Monday 11am (children under 3 are free and don't need a ticket)
-Family Weekend Camping: camping for two adults (18 years plus) and two children (3-18 years) from Friday 12 midday to Monday 11am (children under 3 are free and don't need a ticket) 

6. Upgrade tickets are available at extra cost for caravans and campervans but please be aware there is no electric hookup (EHU) option on site

7. Tent campers will be in a designated tent camping area where there will be no permitted vehicle movements or live-in vehicles such as campervans and caravans. This is a strict tent only zone. If you have friends or family in your party who are staying in a camper/caravan and have purchased the necessary upgrade, you will not be able to camp together however you will only be a short walk away and can still socialise together in either area. This isn't us being difficult, it's a decision we have made in collaboration with the local council, health and safety advisers and emergency services representatives

7. Children (under 18) can only enter the campsite with the adult who purchased their ticket i.e. the parent, legal guardian or nominated guardian. Any young person or child attempting to enter the festival campsite without their legal/nominated guardian will be denied entry to/ejected from Rock n Ribs Festival and campsite. Likewise for child and youth protection reasons any persons attempting to enter Rock n Ribs Festival campsite with a child or teen that they are not the parent, legal guardian or nominated guardian of, will be denied entry/ejected from Rock n Ribs Festival and campsite  

8. Following are the accompanying rules for those assuming parental, legal guardian or nominated guardianship responsibility:
-any adult campsite ticket holder may accompany a maximum of 3 young persons or children
-adults accompanying young persons in their teens must be age 21 or over to ensure that all teens are overseen by someone of a responsible age
-young persons and children must camp with their responsible adult. There will be no teens camping separately away from their adult group

9. Rock n Ribs Festival tickets are strictly non-refundable. No admission to the Rock n Ribs Festival or campsite without a valid ticket (so don't lose it)  

10. Right of admission reserved (R.O.A.R.)  

11. Rock n Ribs Festival and Campsite is about having a good time together while looking after each other and having a good time. Anti-social behaviour will not be tolerated and you will be ejected without refund from the campsite and the festival  

12. We’re happy for groups of friends to camp near each but we politely ask that people are considerate and not to set up overly-large “camping areas” to ensure everyone has enough room to enjoy the campsite and all have a fair amount of space. Please see Point 7 above

13. Once wristbands have been issued and put on, tampering, swapping, removal of etc will not be tolerated and those found doing so will be asked to leave the campsite and festival  

14. Ticket holders will be searched on entry to the campsite and the festival. If you are in possession of illegal substances you may be arrested  

15. If you are ejected from the Rock n Ribs Festival campsite you will also forfeit your attendance to the main Rock n Ribs Festival arena and vice-versa  

16. Rock n Ribs Festival ticket and camping ticket holders (including all minors) give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising and/or exploitation of any photos, film, video and/or audio recording of this event and/or any element thereof in any/all media throughout the world  

CAMPSITE HOURS

1. Campsite ticket holders may enter the site at the following times:
-Friday 21st July: 12 midday to 10pm
-Saturday 22nd July: 9am to 6pm (arena opens at 12 midday) 
-Sunday 23rd July: 12 midday to 6pm (arena opens 12 midday)

2. We encourage everyone who is camping and using our car park to refrain from leaving the site between 10pm and 10am. This is due to making sure we can get you in and out of the site safely. Don’t worry, we’re not kidnapping you! But your help with this would be appreciated. Our car park will have friendly security who will be able to assist you if you do need to leave the site 

3. All campers must vacate the site by 1pm on Monday 24th July. Please bring a bin bag with you and leave your rubbish in a nice pile for us to come and collect  

TRAVEL
 
1. Ensure you look into travel arrangements before you buy your tickets. While we make every effort to help and advice on travel options on our website. We cannot give refunds for problems with getting to and from the festival or campsite
 
PARKING

1. Camping tickets include car parking  

2. You are not allowed to sleep in any vehicle of any kind within a designated car park. This is dangerous and unsafe to you and those who share the site with you  

ALCOHOL

1. Alcohol will dehydrate you, pace yourself and top up with water or soft drinks  

2. You are allowed to bring your own alcohol to the campsite, but only a reasonable amount per adult. This is for personal consumption in the campsite ONLY and will not be allowed into the Rock n Ribs Festival arena, where there are bars available. A reasonable amount is defined as: 1 crate (24 cans) of beer or cider OR the equivalent of 2 x 70cl bottles of wine OR 1 winebox OR the equivalent of 1 x 70cl bottle of spirits

3. Alcohol must be decanted into non-glass containers. There are NO EXCEPTIONS regarding glass containers. Broken glass can harm children or the livestock who will use the campsite land after you leave  

HEALTH & SAFETY

1. Only kitchen knives up to a blade length of 3 inches are allowed onsite for use in cooking (e.g. table knife, small paring knife). Anything that may be deemed a weapon will be confiscated

2. Due to on-site sanitary and hygiene considerations, personal portable toilet units are not permitted into the festival site. This is a very important condition of entry and customers attempting to bring in portable toilets will be turned away at the gate. There will be a sufficient number of toilets supplied in the campsite

3. Fire safety is important. No campfires, no flares, no fireworks, no Chinese lanterns or candles, no naked flames etc. are allowed. Disposable aluminium BBQs are not allowed. Only small purpose built off-the-ground BBQs and camping stoves can be used to cook food

4. Dogs are permitted (no more than two per pitch) but strictly no other animals. Although dogs are permitted, please be a responsible owner and consider not bringing your furry companion if the weather is hot

5. The following items are not permitted at the festival campsite:
-drugs, illegal substances such as NOS/nitrous oxide or any other substances banned under the 2016 Psychoactive Substances Act
- weapons or anything that can be interpreted as a weapon
-Chinese lanterns, fireworks, torches or flares
-camping gas canisters above 250ml
-generators of any kind
-portable/chemical toilets
-any glass/glass bottles
-lasers or airhorns
-sound systems
-drones or other radio controlled flying/hovering devices
-spray cans
-megaphones
-disposable BBQs

6. A section of the campsite will be available for those with a disability on a first come first served basis. This area is the most practical for access to the arena. Assistance is available to help set up your tent if needed  

7. The campsite will have a perimeter fence line, wristband entry and security on duty 24 hours a day. Visitors leave their belongings at their own risk. It is advised to leave all valuables at home  

BBQ SAFETY

1. There have been a number of tragic deaths nationally from carbon monoxide poisoning linked to the use of barbecues within tents, camping structures and caravans  

2. Carbon Monoxide (CO) is a colourless, odourless, tasteless poisonous gas produced by incomplete burning of carbon based fuels, including gas, oil, wood and coal  

3. Levels of the gas can build up very quickly to levels that can make someone unwell or result in a fatality

4. Approximately 4,000 people attending Accident and Emergency each year are diagnosed with carbon monoxide poisoning

5. When CO enters the body it prevents the blood from bringing oxygen to cells, tissues and organs. It can cause symptoms such as headaches, drowsiness, nausea and vomiting

6. CO can kill quickly, in minutes, without warning and even low levels of the poison can cause lasting damage to health  

7. Campers have lost their lives after taking lit barbecues into tents or caravans for warmth. A lit or smouldering barbecue should never be taken into a tent, tent awning, camping pod, caravan or campervan  

8. Similarly portable gas stoves are not designed to be used inside such structures. They should be kept clean, in good working order and should only be used outside in a suitably ventilated area

9. It is tempting to move cooking equipment inside when the weather is poor, but this can quickly lead to a potentially deadly build-up of poisonous gas

10. Anyone who thinks they may have been exposed to carbon monoxide fumes should seek medical advice immediately  

FACILITIES

1. Facilities within the campsite include: toilets, disabled toilets, showers, food stalls, 24 hour security, medical and welfare presence, lighting and rubbish bins. Please respect our communal areas and try to leave these tidy/clean

2. We have several fresh water taps around the site for you to use for free. Please try to keep the taps off when not in use so that we do not run out or create a swamp/bog hazard. Please respect our communal areas

3. Wincanton Racecourse is a working racecourse and golf club in an attractive rural area. Please help us by keeping it clean and tidy. Please ensure you do not leave anything other than 'general waste' in the designated areas – please take all large items home with you e.g. tents, chairs, sleeping bags etc.  

CANCELLATION

1. If the festival is cancelled, the organisers Bearfoot Productions Ltd and Rock n Ribs Festival shall not be liable for any costs or expenses incurred by the ticket holder, including but not limited to the ticket cost, transportation and accommodation costs or any other losses of any kind. The organisers reserve the right to change and amend the festival programme without prior notification and cannot be held responsible for acts/exhibitors who cancel. Refunds cannot be issued if a particular artist does not appear or performs on a different day  

IMPORTANT POINTS FOR A SAFE AND HAPPY FESTIVAL

1. Ensure you know where your nearest emergency exits are  

2. Follow any instructions given by Stewards, Security and Police  

3. Move away from any dangerous or antisocial behaviour. Notify Security if you see any antisocial or dangerous behaviour on site

4. Move to where there is more space if you see a crowd surge occur

5. Ask for help if you need it and help others, especially if someone falls

6. Stay calm - if you're in distress, ask to be taken to the Welfare Tent

7. Look after yourself and those around you, even people you don't know. If you suspect somebody is unwell take them to a first aid or welfare area/tent. If they are not responding please alert a Steward immediately who will call for the necessary help. Please don't attempt to move them as you may do more harm than good

​8. If you need to take medication regularly remember to bring it and let your friends know of any illness or allergies you may have and where your medication is stored